Cancellation & Refund Policy

1. 12-Hour Cancellation & Rescheduling Rule

Therapy session times are dedicated exclusively to you. If you need to cancel or reschedule a confirmed session, requests must be communicated at least 12 hours prior to the scheduled session time.

2. Late Cancellations & Missed Sessions

Sessions cancelled or rescheduled with less than 12 hours’ notice, as well as missed sessions without prior notification, may be treated as a completed session and are non-refundable.

3. Refunds

Fees paid for a session are fully refundable if:

• The cancellation request is submitted at least 12 hours in advance of the scheduled session.
• The session is cancelled or rescheduled by the therapist.

4. How to Request Rescheduling

To reschedule or cancel your session, please email amomentofresilience@gmail.com or send a direct message via WhatsApp.